Delivery Information

Satisfaction Guarantee

At Flowershop, your satisfaction is our first priority. We pride ourselves on delivering only the highest quality flowers and gift baskets. If you are not entirely satisfied with your purchase from Flowershop, we are happy to work with you to find a suitable solution to your problem. We cannot however, offer any form of refund if a complaint is received more than 24 hours after delivery. Notification can be received by telephone or via email through the website. In the unlikely event that you are dissatisfied with your purchase, please email us and we will contact you.

Substitution Policy

Whilst we aim to match your order to the image pictured on our website, this is not always possible due to seasonal availability in different areas. We will endeavour to make your order as similar as possible to the item pictured. However, if the same colour or type of flower is not available, our florists will make up your order using substitute flowers to the same or greater value than ordered.

Delivery Details in Australia

Same day delivery is available (Monday to Friday) if orders are received before 1pm (EST), excluding peak floral periods. Orders received after 1pm (EST) will be delivered the following day.
Saturday delivery is available on all orders received before 4.00pm (EST) on Friday, excluding peak floral periods. Orders received after 4.00pm (EST) Friday, will be delivered Monday morning.

All prices shown include delivery and GST and are in Australian dollars (AUD).

Deliveries to remote country areas may incur a delay of up to two days. Remote and restricted delivery areas may incur extra delivery charges. If this is the case you will be notified before your order is processed.

Requests for specific delivery times will be taken, but unfortunately cannot be guaranteed.

Unfortunately, deliveries are not available on Sundays or public holidays. See Special Dates. These items will be delivered the day before or after the requested date.

Please note that if delivery is made and the address you provided is incorrect, we are unable to offer a refund. Therefore please check that the delivery address you provide is correct when placing your order.

An order confirmation and tax invoice will be emailed to you once your transcation has been processed. Please check the information is correct as you are resposible for its accuracy. Delivery is made with the details advised on the order confirmation. Please note that if delivery is made using the details you have provided, and if those details are incorrect, we are unable to offer a refund.

If the recipient of the flowers is not at home at the time of delivery, the flowers will be left in a safe place (if available) at the address and a note left for the recipient.
During peak floral periods such as Christmas, Easter, Mother’s Day and Valentine’s Day, all orders should be placed at least two days in advance to ensure timely delivery.

Deliveries outside Australia

For deliveries outside Australia, please email us or contact one of our customer service operators at info@flowershop.com.au.
Due to the various time zones between Australia and other countries, same day delivery is not available.
For orders placed by 1pm (EST) allow one day for delivery, excluding weekends and public holidays.
Deliveries to remote countries and country areas may incur a delay of up to two days.

Security

We use Eway payment gateway and transactions are transmitted by secure sockets layer (SSL) with 128 bit encryption.