Refunds Policy

1. Introduction

At Flower Shop, we are committed to your satisfaction. We want you to love your flowers! However, we understand that sometimes things don't go as planned. This policy outlines the conditions under which you may return or exchange your order.

2. General Conditions

We accept refunds for most items within the specified timeframe (see section 3). However, to be eligible for a refund, your items must meet the following conditions:

Please note: Due to the perishable nature of flowers and plants, we generally cannot accept returns for these items unless there is a mistake with your order or the items arrive damaged.

3. Refund Process

Initiating a Refund:

To initiate a refund, please contact us within 24 hours of receiving your order by email at info@flowershop.com.au. You will be required to provide your order number and a brief explanation for your return.

Time Frame:

You must initiate a return request within 24 hours of receiving your order.

4. Refunds

We will issue a full refund for the items once we confirm they meet the refund conditions (section 2). Refunds will be issued to the original method of payment used for the purchase. Please allow 1–5 business days for your refund to be processed.

5. Damaged or Incorrect Items

If you receive a damaged item or an item that is incorrect, please contact us immediately at info@flowershop.com.au with your order number, a description of the issue, and supporting photo(s). We will work with you to arrange a part or full refund for the item/s.

6. Exceptions

Some items may be excluded from our refunds policy due to their nature. These exceptions will be clearly marked on the product page.

7. Changes to the Returns Policy

We reserve the right to update our refunds policy at any time. We will notify you of any changes by posting the revised policy on our website.

8. Contact Information

If you have any questions about our returns policy or need assistance with the refund process, please contact us at info@flowershop.com.au.