Terms of Service

1. Introduction

Welcome to Flower Shop! These terms and conditions ("Terms") outline the rules and regulations for using our website located at flowershop.com.au ("Website").

2. Acceptance of Terms

By accessing or using the Website, you ("User") agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access or use the Website. These Terms apply to all visitors, users, and others who access or use the Website.

3. Modification of Terms

We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Website following the posting of any revised Terms signifies your acceptance of the new Terms. We recommend you review the Terms periodically for any changes.

4. Services Offered

Flower Shop is a platform that provides the following services:

• Connecting local florists and small businesses with customers online.
• Offering a variety of flowers, floral arrangements, gifts, and related products for purchase.

5. User Accounts and Responsibilities

To use certain features of the Website, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information, including your password. You are also responsible for all activity that occurs under your account.

You agree to:

• Not use the Website for any unlawful purpose.
• Not use the Website in a way that could damage, disable, overburden, or impair the servers or networks connected to the Website.
• Not attempt to gain unauthorised access to the Website, any associated server, or computer network.
• Not provide any false or misleading information during the account registration process.
• Not impersonate any person or entity.

6. Intellectual Property

The Website and its content, including but not limited to text, graphics, logos, images, and software, are the property of Flower Shop or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may not use any content from the Website without our express written permission.

7. Orders and Payment

These Terms govern all orders placed through the Website. When you place an order, you agree to pay the total amount due, including any applicable taxes and shipping fees. We accept various payment methods as listed on the Website.

8. Order Fulfillment and Delivery

We work with a network of local florists to fulfill your orders. Delivery times and availability may vary depending on the florist's location and your chosen delivery date. We will use commercially reasonable efforts to fulfill your order according to your specifications. However, we cannot guarantee specific delivery times or the availability of all products.

9. Cancellations and Refunds

Our cancellation and refund policy is available on a separate page of the Website. Please refer to that policy for details on how to cancel an order and obtain a refund.

10. Disclaimer of Warranties

The Website and all content and services provided through the Website are provided "as is" and "as available" without warranty of any kind, express or implied. Flower Shop disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of Liability

Flower Shop shall not be liable for any damages arising out of or related to your use of the Website, including but not limited to direct, indirect, incidental, consequential, or punitive damages.

12. Termination

We may terminate your access to the Website for any reason, at any time, without notice.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Queensland, Australia.

14. Dispute Resolution

Any dispute arising out of or related to these Terms shall be resolved by arbitration in accordance with the rules of the Australian Centre for International Commercial Arbitration (ACICA) located in Brisbane, Queensland.

15. Entire Agreement

These Terms constitute the entire agreement between you and Flower Shop regarding your use of the Website.

16. Contact Us

If you have any questions about these Terms, please contact us at info@flowershop.com.au.